Policies & Security

Thank you for visiting and placing your orders with Judaic Giraffe. We have done everything possible to ensure the privacy and security of your information and transactions. Your credit card number and other personal data is treated with the highest standards of security and confidentiality.

Secure Shopping
Orders placed on our site are encrypted using SSL technology, so please be assured that your transactions and credit card information protected. With SSL technology, information transmitted over the Internet can be trusted to be view by our server only.

Your Privacy Online
At Judaic Giraffe, we are committed to ensuring our customer's privacy. We do not sell or exchange names, or any other information about our online customers, with third parties.

When obtaining information from you, we adhere to a simple, common sense principle: we ask for only the information we need to provide the service you've requested. For example, to send your order, we need an address. If you'd like to subscribe to one of our periodic e-mail newsletters, we need an e-mail address. And if you choose to purchase something, we need a credit card number.As a visitor to www.judaicgiraffe.com, our website automatically recognizes your Internet service provider, but you cannot be identified as an individual. For customers who make a purchase at Judaic Giraffe, we do keep track of information volunteered during the order process; however, this information remains confidential. In an effort to offer you the best - and most current - shopping opportunities, we may contact you with news about new products, services and shows. If, for any reason, you would like to be taken off our email list, please contact us via email at removefromlist@judaicgiraffe.com.

Guarantee
If any item is found to be defective, it will be replaced or money will be returned. Judaic Giraffe must be contacted via email for a Return Authorization Number before defective merchandise may be returned. Unwanted purchases are not returnable.

Can I order if I live outside of the United States?
At this time, Judaic Giraffe only ships to domestic U.S. addresses. However, if you can provide us with a U.S. address and a credit card, we can ship your merchandise to that address in the US.

When will my order ship?
If in stock, your order ships within one (1) week. Backorders ship within six (6) weeks. You will be notified via email if your order contains a backorder. If you wish to cancel your backorder, please contact us via email at cancelorder@judaicgiraffe.com.

How can I find out about the status of my order?
Email our Customer Service department at customerservice@judaicgiraffe.com. Please include your last name and billing zip code to aid in locating your new order. Our representatives are available from 9:00 AM to 5:00 PM (EST), 5 days a week, Monday - Friday.

A final note: The Web is an evolving medium. Should we need to change our privacy policy at some point in the future, we will post the changes before they take effect.